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Career Details : Dispatchers, Except Police, Fire, and Ambulance

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Description

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Experience

Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

Education

These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Tasks

  • Records and maintains files and records regarding customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Routes or assigns workers or equipment to appropriate location, according to customer request, specifications, or needs.
  • Confers with customer or supervising personnel regarding questions, problems, and requests for service or equipment.
  • Determines types or amount of equipment, vehicles, materials, or personnel required, according to work order or specifications.
  • Receives or prepares work orders, according to customer request or specifications.
  • Relays work orders, messages, and information to or from work crews, supervisors, and field inspectors, using telephone or two-way radio.
  • Orders supplies and equipment and issues to personnel.

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    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Deal With External Customers
    • Provide a Service to Others
    • Coordinate or Lead Others
    • Indoors

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