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Career Details : Claims Takers, Unemployment Benefits

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Description

Interview unemployed workers and compile data to determine eligibility for unemployment benefits.

Experience

Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

Education

These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Tasks

  • Interviews claimants returning at specified intervals to certify claimants for continuing benefits.
  • Assists applicants in filling out forms, using knowledge of information required or native language of applicant.
  • Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises.
  • Assists applicants completing application forms for job referrals or unemployment compensation claims.
  • Reviews data on job application or claim forms to ensure completeness.
  • Answers questions concerning registration for jobs or application for unemployment benefits.
  • Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure.

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    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Deal With External Customers
    • Indoors
    • Sitting
    • Importance of Being Sure All Is Done

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