Student Aid on the Web Skip Navigation

Career Details : Customer Service Representatives, Utilities

   << Back    Add Career to MyFSA

Description

Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.

Experience

Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty.

Education

These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.

Training

Employees in these occupations need anywhere from a few months to one year of working with experienced employees.

Tasks

  • Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
  • Solicits sale of new or additional utility services.
  • Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
  • Determines charges for service requested and collects deposits.
  • Resolves billing or service complaints and refers grievances to designated departments for investigation.

    Related Careers

    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Deal With External Customers
    • Provide a Service to Others
    • Indoors
    • Sitting

    Related Majors

    Major Add to MyFSA
    Administrative Scienceadd Administrative Science to MyFSA
    Administrative Secretaryadd Administrative Secretary to MyFSA
    Administrative Systemsadd Administrative Systems to MyFSA
    General Office Proceduresadd General Office Procedures to MyFSA
    Secretarialadd Secretarial to MyFSA
    Secretarial Scienceadd Secretarial Science to MyFSA
    Secretarial/Office Studiesadd Secretarial/Office Studies to MyFSA
       TOP    

    • End of Page