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Career Details : Central Office Operators

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Description

Operate telephone switchboard to establish or assist customers in establishing local or long-distance telephone connections.

Experience

No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.

Education

These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Training

Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Tasks

  • Consults charts to determine charges for pay-telephone calls.
  • Inserts tickets in calculagraph (time-stamping device) to record time of toll calls.
  • Calculates and quotes charges on long-distance connections.
  • Observes signal light on switchboard, plugs cords into trunk-jack, and dials or presses button to make connections.
  • Requests coin deposits for calls.
  • Gives information regarding subscribers' telephone numbers.

    Related Careers

    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Indoors
    • Sitting
    • Provide a Service to Others
    • Deal With External Customers

    Related Majors

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    Administrative Scienceadd Administrative Science to MyFSA
    Administrative Secretaryadd Administrative Secretary to MyFSA
    Administrative Systemsadd Administrative Systems to MyFSA
    General Office Proceduresadd General Office Procedures to MyFSA
    Secretarialadd Secretarial to MyFSA
    Secretarial Scienceadd Secretarial Science to MyFSA
    Secretarial/Office Studiesadd Secretarial/Office Studies to MyFSA
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