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Career Details : Baggage Porters and Bellhops

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Description

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Experience

No previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a general office clerk even if he/she has never worked in an office before.

Education

These occupations may require a high school diploma or GED certificate. Some may require a formal training course to obtain a license.

Training

Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.

Tasks

  • Delivers, carries, or transfers luggage, trunks, and packages to/from rooms, loading areas, vehicles, or transportation terminals.
  • Supplies guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Inspects guest's room and explains features, such as night-lock and operation of television.
  • Computes and completes charge slips for services rendered and maintains records.
  • Transports guests about premises and local area, or calls taxicabs.
  • Weighs and bills baggage and parcels for shipment, and arranges for freight to be shipped.
  • Completes and attaches baggage claim checks and completes baggage insurance forms.
  • Runs errands for guests.
  • Arranges for clothing of hotel guests to be cleaned, laundered, or repaired.
  • Pages guests in hotel lobby, dining room, or other areas and delivers messages and room service orders.
  • Escorts incoming hotel guests to their rooms.
  • Sets up display tables, racks, or shelves and arranges merchandise display for sales personnel.

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    Important Abilities

    General Work Activities

    Important Skills

    Frequent Work Context

    • Job-Required Social Interaction
    • Provide a Service to Others
    • Special Uniform
    • Standing
    • Deal With External Customers

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